Founder and UX Researcher, LevelUp! | Remote

Mar 2021 – present

                                                                          

• Founded a project to research and build a platform to support job seekers with career gaps

• Planned and conducted exploratory survey to understand viability of the project

• Currently involved in planning and conducting user research including competitive analysis, user interviews, diary studies and usability studies, with collaborators

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UX Researcher and Designer, Reveel Technology (start-up) | Remote

Aug 2020 – Dec 2020

                            

• Worked in close collaboration with the UI designer and Developer to produce compelling designs backed by extensive user research

• Planned and conducted 4 generative user research studies that included 25 user interviews and 3 surveys to understand user pain-points and expectations related to product features

• Planned and conducted evaluative research by tracking UX metrics on Analytics platforms, NPS benchmarking, usability audits and usability tests, to identify and resolve problems

• Analyzed data from research and proposed strategy and design direction for 4 projects

• Established and maintained a relationship with users to gather continuous feedback

• Organized roundtables to inform users about product updates and gather feedback

• Identified avenues for co-creation with users

• Designed the onboarding and file sharing feature and proposed a redesign for the web app through sketches and prototypes

• Improved usability of the product by 28% taking the SUS from an OK to an Excellent score

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Designer, Friends of Elephants | Bangalore, India

July 2014 – Nov 2016

                                    

• Conducted research to understand the impact of human-elephant conflict on people

• Increased awareness about elephant conservation by organizing events and designing outreach material

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Architect and Researcher, L&T Construction | Chennai, India

Feb 2012 – Jun 2014    

                                         

• Conducted quantitative research to benchmark thermal comfort criteria in residential buildings

• Conducted a longitudinal survey to assess user comfort levels over time

• Through quantitative research, consolidated and analyzed a vast amount of user thermal comfort data collected every 30 minutes over 2 years, using data analysis tools such as MS Excel, SPSS and Minitab

• Consolidated and analyzed a vast amount of user thermal comfort data collected every 30 minutes over 2 years, using data analysis tools such as MS Excel, SPSS and Minitab

• Developed a climate-specific framework to improve design for user comfort

• Research helped increase client retention and attract new clients

• Published research findings in 3 highly revered building performance journals

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Junior Architect, L&S Architects | Bangalore, India  

Nov 2009 – Jul 2010      

                           

• Conducted user research to understand user needs and expectations

• Designed and executed architectural projects based on user research